Returns and Exchanges
Can I return an order?
If you are not entirely satisfied with your purchase, we will gladly accept the return or exchange within 30 days of purchase.
Which are the requirements to return an order?
All returns or exchanges must be sent back within 30 days of receipt. We only ask that the following requirements are met:
- Items must be in original condition with tags and hygiene seal in place.
- Items must not have been worn, washed or altered in any way.
How can I initiate my return?
To initiate your return, simply email us at email@example.com using the email address used to order your purchase. Please note that we are unable to refund return postage costs. Once the item have been received, we will send your new pieces or you will receive your refund (item price). Rawa cannot be held responsible for the loss of garments being returned.
We recommend using a registered post service and keeping track of the shipping.
All international sales are final. Customer is responsible for all applicable tax and duties. No returns are accepted on international orders.
If you have any question about your order, please contact us at firstname.lastname@example.org